Hotlines
(213)-222-1237
(310)-370-5902
(310)-379-3620
(562)-388-7652
Every Life. Every Need. Every Day.
Whether you seek help through 1736 Family Crisis Center’s shelter programs, Community Service Centers or 24-hour crisis hotlines, services are customized to address and meet every client’s individual needs under an umbrella of standardized services. This model ensures that you get excellent, comprehensive help regardless of where you may enter the 1736 Family Crisis Center family.
Click on one of our services listed at below to get a description and help you understand the depth of services available to you for your specific situation.
All services are provided by highly trained professional and paraprofessional staff under the supervision of licensed professionals (Licensed Marriage and Family Therapists, Licensed Clinical Social Workers, Licensed Attorneys). Most services are provided in English and Spanish, and our staff can provide services in other languages as well. All of this free of charge. Your safety, security and well-being is our top priority
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Domestic Violence Shelter
We operate four domestic violence shelters that offer emergency shelter (up to 90 days) and transitional shelter (up to nine months or two years, depending on the facility). These are only shelters by name. To the families they serve, they become a safe home with nice facilities and staff on hand to manage and help out.
The shelters welcome adults (ages 18+) and their children (ages birth through 17). The houses are home-like, with plenty of indoor and outdoor living spaces, including play areas for children. Adults without children are welcome, and often the parent is reunited with the children while in our shelter program. The shelters also accept pregnant women, adults with teenage children, large families and adults with jobs.
24-hours a day, every day we will take in those needing shelter. The intake process includes development of a comprehensive individualized service plan, so that each client can follow their own targeted goals. The shelter stay and all food, toiletries, hygiene supplies, household supplies, and services are completely free of charge. Domestic violence victims and their children are also served through Community Service Centers programming.
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Emergency Youth Shelter
We welcome runaway and homeless boys and girls ages 10 through 17 for a shelter stay of up to two weeks. The shelter is licensed by the California Community Care Licensing Division and the program is completely voluntary.
The shelter is very home-like and conducive to a good experience. Our 24-hour intake policy allows each resident to work with staff to develop an individualized plan that addresses their needs and goals. It is very important to us and the safety of the young people we serve that they enter long-term stable housing when they leave. We work diligently with parents/guardians to encourage reuniting. If reuniting is impossible for any reason, we work with you, the Department of Children and Family Services and other youth housing providers to make sure you have a safe place to go. The stay, food, toiletries, hygiene supplies, household supplies and services are completely free of charge. Through ongoing donations, we can provide transportation to the shelter.
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Hotlines
We operate five 24-hour crisis hotlines. These hotlines are answered by highly-trained staff members who can provide crisis counseling and referrals, as well as answer your questions about other 1736 Family Crisis Center services.
They can also perform an initial telephone intake interview for persons seeking shelter. The hotlines are a main point of contact for people who want to take advantage of our services and for other service providers to refer persons for intake. We accept collect calls as well. Please do not hesitate to call if you feel you are in danger or need our help or if know someone who is in need. Please call one of our hotlines now:
(213) 745-6434
(213) 222-1237
(310) 370-5902
(310) 379-3620
(562) 388-7652
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Community Service Centers
These centers are for people who need a helping hand but do not need shelter. These centers are located in various areas of Los Angeles.
Services include counseling, case management, job development, and legal help. Immediate referrals and crisis services are available without appointment Monday through Friday from 9:00 a.m. to 5:00 p.m. Usually, clients schedule regular appointments that are convenient for them. The centers are open Monday through Friday from 8:00 a.m. to 6:00 p.m., and early mornings or late evenings, and Saturday mornings by appointment.
Services at the centers are available for persons with or without a domestic violence history. Services to eligible clients are free of charge. We do not typically maintain a wait list, unless a person wishes specifically to receive services from Center staff. If a program is full, Center staff will make a referral to another appropriate agency.
Intake/Individualized Service Plan
Intake/Individualized Service Plan
Intake into one of our programs means hearing what a person needs and deciding which of the programs is best able to help.
Sometimes a person will be referred to more than one of our programs. If the appropriate program lacks space or if we do not offer the services needed, we will make appropriate referrals so that each person seeking help can get it. Usually, the initial intake screening is through a call to one of our hotlines or to a case manager. Next, we meet in person for a deeper intake process. This process includes gathering information that is needed to ensure that we can develop an appropriate service plan. The individualized service plan details client strengths, needs and goals. It becomes the road map for all the services provided. This plan helps everyone stay on track and lets everyone see how well they are progressing
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Case Management
This is one of the cornerstones of our services. Case management means seeing what strengths and experiences you come in with, what you want to accomplish and what you might need to get there.
We believe that it is an unreasonable burden on adults and children in crisis to have to figure out for themselves how to manage every step of the way. Finding the best services for your needs, particularly in Los Angeles where there are so many services available throughout the County, is a team effort and we are your partner in this.
Case management includes making referrals to community partners when you need services that are not offered by us (such as medical services), and we can help facilitate communications to make sure that you receive the services you expect and need. We have formal agreements with more than 100 agencies throughout the County and can refer to several hundred more, covering virtually every need a client might have. Case managers work with you to set goals, organize priorities, establish benchmarks, get the job done, revisit progress, refine the service plan and make sure you get all the help you need to make you and your loved ones lives better.
Individual and Family Counseling
Individual and Family Counseling
Counseling, which can also be called mental health therapy, is a series of one-on-one sessions with a master’s-level counselor/therapist. These sessions can be for individuals only or for families, if appropriate.
The issues discussed depend completely on what you need to discuss. Counseling is provided to adults, teenagers, and children in our shelters and Community Service Centers. Counseling in the Community Service Centers is open to people with problems that may not relate to domestic violence. Therapy is conducted to the highest professional levels, under the supervision of licensed clinicians, and to standards set by the Los Angeles Department of Mental Health, the California Board of Behavioral Sciences, and other regulatory and standard-setting organizations.
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Group Counseling
Facilitated by trained staff, peers share their experiences and grow together under the supervision of licensed clinicians.
Types of groups that are offered in our programs include, but not limited to: domestic violence victims, empowerment, grief, anger management, stress management, communication skills, teen concerns and Life after Shelter.
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Job Development/Placement
Our employment programming has been very successful in helping clients get career-level jobs. Our staff works with you at whatever stage you are at.
Job development means identifying your strengths, experience, and interest and making sure that you have the appropriate training for your desired employment path (including helping you get into vocational training, higher education, GED, or ESL programs, with help getting scholarships if you are eligible). The staff works with you on “soft” job skills, such as work ethics, dressing for the workplace, resume preparation, and interview skills.
When you are ready to move forward, the staff will contact reputable employers with jobs available and create a one-on-one contact. The plan is to make sure the placement is beneficial for the new employee (you) and the employer. When the employee is a domestic violence survivor, our staff will take the extra steps to educate the potential employer about the dynamics of domestic violence, to ensure that the employee is not penalized for their past victimization. The unique individualized placement component of the program creates very successful outcomes for long-term job retention and advancement.
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Legal Services
We have a fully staffed in-house Legal Services Department, supported by volunteer community attorneys and law school student interns that are ready to help you with a full range of legal needs.
From help filing a protective order to courtroom legal representation, our staff is ready to assist. The ability to provide comprehensive legal services under one roof is extremely important to our clients, who often have complex legal needs and face a legal system that is confusing and intimidating, without money of their own to hire private legal help.
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Life Skills Training
This vital resource has been put in place to help you manage the daily demands of life. By sharing your experiences and hearing others, the entire group benefits.
This takes place in our shelters and outpatient facilities. It includes topics such as budgeting, nutrition, juggling home and work responsibilities, improving communications, celebrating special events on a tight budget and creating a balanced life. Life skills training may include formal group sessions or informal discussions.
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Financial Literacy Training
We have linked with several banks to provide financial literacy training to clients of all ages. This helps everyone get to know the financial banking system and how it can help you.
Children, teenagers, and adults are welcome to join. They will learn to open a bank account, budgeting, creating savings, investing, buying a house, opening a business, avoiding predatory lenders, and other topics that are so important to helping clients manage the money they make.
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Parenting Education
This program takes place primarily in the domestic violence shelters. Periodically, parenting education classes are available through the Community Service Centers, and individual parenting support is available through Community Service Center counseling.
In the shelters, the program offers formal classes on non-violent parenting, managing difficult children, developmental stages, free play, supporting children’s efforts, nutrition and other important topics. Informal education takes place on an ongoing basis as needed. One of the primary goals of parenting education is to help break the intergenerational cycle of domestic violence by reinforcing functional and positive parental actions.
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Children’s Programming
Our programming for minors, ages from birth through 17, takes many forms, depending on the child’s age, developmental stage and program in which the child is enrolled (Domestic Violence Shelters, Emergency Youth Shelter, or Community Service Centers).
The goal of the Children’s Program is to help babies, children, and teenagers grow healthy, strong, self-confident, and emotionally resilient. Activities in the Children’s Program include formal counseling/therapy as age-appropriate, formal group counseling/peer group sessions, free play, pet-assisted therapy, play therapy, recreation, therapeutic and art programs, birthday cake program, special celebrations, free expression opportunities, shelter plays and events, outdoor play equipment (customized in each domestic violence shelter to encourage free play) and indoor activities (books, toys, crafts, and games).
While the children are having fun, trained clinicians observe the children’s responses in their daily lives and create a therapeutic treatment plan to help overcome traumas of abuse, abandonment, and violence. The Children’s Program also provides Early Prevention, Screening, Detection, and Treatment (EPSDT) services to prevent and treat children’s mental illness in its earliest stages. The Children’s Program goes hand-in-hand with the Parenting Education Program.
Transitional Age Youth Services
Transitional Age Youth Services
We offer specialized mental health therapy to address the specific concerns of Transitional Age Youth, ages 16 through 24. These services are offered through the mental health therapy program
CalWORKs, GROW and General Relief Services
CalWORKs, GROW and General Relief Services
We offer employment support services to to persons enrolled in CalWORKs, GROW, and GR (General Relief) programs. Services are offered to persons with barriers to employment, including mental health issues, domestic violence, substance abuse, and more. Click here to download a PDF of the list of services
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Transportation
We know how hard and expensive it can be to get around Los Angeles. Eligible clients can receive bus tokens and taxi vouchers to help get to their services.
In some cases, we can help shelter clients with gas money. We can also help runaway and homeless youth get to our shelter that pays for taxi transportation, no matter how far away the teenager is. Call today and our case management and counseling staff can help you access transportation help. Transportation services are made possible through generous private donations.
Family Reunification (Runaway/Homeless Youth)
Family Reunification (Runaway/Homeless Youth)
It is very important for the young people in our Emergency Youth Shelter to have an appropriate long-term, safe living situation to go to after they graduate from the shelter program.
The placement of choice is back with their families, whenever it is safe for the youth. Very often, chronic, long-term, or repeated absence from home is the result of family dynamics that can be helped with counseling and case management.
From the earliest moments of your stay in the Emergency Youth Shelter, Center staff is in contact with parents to get their permission, their sense of what might be needed to get the youth back home, and their support in participating in family counseling. The process is very successful, with many stories of permanent reunification. If reunification is not possible for any reason (for example, if there is violence in the home or if parents have kicked their child out of the house), the Center works through the appropriate avenues to make sure that shelter graduates have a safe place to go and do not have to return to the streets.
Because the program is voluntary, young people find that they do not have to run away from the shelter in the middle of the night if they are not happy (known as “going AWOL”). Instead, they know they can speak to staff at any time of day or night to find a good place for them to go. The philosophy of supportive redirection of the energies of our young people has resulted in an excellent success rate through the years.
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FamilySource Center
A multi-agency collaborative, with 1736 Family Crisis Center serving as lead agency, is largely funded by the City of Los Angeles Community Development Department. The collaborative provides comprehensive case management and critical ancillary services to low income residents of South Los Angeles. The goal is to support their remaining in their homes, increase income, and increase educational attainment. We help to streamline access without making residents in distress responsible for developing and implementing their own case management plans. Along with our partnerships, a vital scope of services are made available that are extremely important for success in school and at work.
Current collaborators include: 1736 Family Crisis Center (lead agency); Children's Bureau; St. John's Well Child and Family Clinic; Legal Aid Foundation of Los Angeles; Public Counsel; Community Financial Resource Center (CFRC); Strategic Actions for a Just Economy (SAJE); Jeffrey Foundation.
Non-funded partners, who along with our FamilySource Center team, include: Los Angeles County Helps; Los Angeles Unified School District and Los Angeles Community Adult School; Southeast/Los Angeles WorkSource and Baldwin Hills/West Adams WorkSource; Crystal Stairs; South Central Scholars; the Frank D. Lanterman Regional Center; and the United Way.
LIHEAP (Low-Income Home Energy Assistance Program)
LIHEAP (Low-Income Home Energy Assistance Program)
This special program helps eligible community residents get financial help to pay their utility bills. It is available through our Los Angeles Community Service Center.
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Aftercare
This service is designed to provide ongoing support after a client has graduated from a program. It has many benefits, including ongoing case management, counseling, referrals and advocacy, and participation in the Holiday Store.
Once clients have graduated from one of our programs, they are free to enroll in our six-month Aftercare Program. Of course, clients are free to return at any time, even years later, if additional services are needed.
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Holiday Store
For clients in our care, the holidays can be a very difficult time. We make it brighter for the adults and children by setting up “holiday stores.”
Adults and children alike can “shop” (for free, of course) for gifts for themselves and their families. Volunteer Santas bring smiles to everyone with their joyful participation. The opportunity is available to current shelter and non-shelter clients and those in the Aftercare program. It is made possible through the extraordinary generosity of the surrounding communities
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Emergency Room Response
Sometimes for domestic violence victims, a hospital Emergency Room is the only place a they can ask for help.
We pride ourselves in our 24-hour response to victims and victim advocates through our crisis hotlines. We have also made special arrangements with California Hospital Medical Center (Los Angeles), Little Company of Mary Hospital (Torrance), and Torrance Memorial Medical Center (Torrance) to send a case manager to help a victim in person, if desired.
Educational Prevention Outreach
Educational Prevention Outreach
Spreading the word about what we do and our clients’ stories is an integral part of educating the surrounding communities to the horrors that exist locally.
Presentations to schools, service clubs, businesses, religious organizations, professional associations, law enforcement, elected leaders and the community help everyone understand the issues that we deal with daily. Aside from the details on what is happening locally, we detail potential options for change and available resources in the surrounding areas. Presentations are easily scheduled and reach some 20,000 people each year (in addition to the approximately 50,000 visits to our website annually). To schedule a presentation for your next event, call Vitelo Aguilar (310) 543-9900 ext. 207.
- Veterans' Services
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Community Service Centers
These centers are for people who need a helping hand but do not need shelter. These centers are located in various areas of Los Angeles.
Services include counseling, case management, job development, and legal help. Immediate referrals and crisis services are available without appointment Monday through Friday from 9:00 a.m. to 5:00 p.m. Usually, clients schedule regular appointments that are convenient for them. The centers are open Monday through Friday from 8:00 a.m. to 6:00 p.m., and early mornings or late evenings, and Saturday mornings by appointment.
Services at the centers are available for persons with or without a domestic violence history. Services to eligible clients are free of charge. We do not typically maintain a wait list, unless a person wishes specifically to receive services from Center staff. If a program is full, Center staff will make a referral to another appropriate agency.
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